Sales Policy

Effective Date: January 3, 2025

At Horizon Hato, we are committed to providing our customers with high-quality products, excellent service, and a seamless shopping experience. This Sales Policy outlines the terms and conditions that apply when purchasing from our website, horizonhato.com.

1. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and are subject to change without prior notice. Prices do not include taxes, shipping fees, or handling charges unless explicitly stated. Sales tax will be added to the total order amount where applicable, based on your shipping address.

  • Payment Methods: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are processed in a secure environment to protect your personal and financial information.

2. Order Confirmation

Once you place an order with Horizon Hato, you will receive an order confirmation email. This email will include your order number, a summary of your items, and the total amount due. Please note that an order confirmation does not guarantee product availability. We reserve the right to cancel or modify orders if there are issues with product availability, pricing errors, or other unforeseen circumstances.

3. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping, depending on your location. Shipping fees will be calculated at checkout.

  • Order Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

  • Delivery Time: Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times will be provided at checkout. Please note that delivery times are estimates and are not guaranteed.

  • Shipping Restrictions: We currently only ship within the United States. If you are located outside the U.S., please contact us for more information on international shipping.

4. Product Availability

We make every effort to ensure the availability of products listed on our website. However, if an item is out of stock or unavailable after you place an order, we will notify you and offer alternatives such as:

  • A backorder option (if available)
  • A full refund for the unavailable product
  • An exchange for a similar product

If the unavailable product is part of a larger order, we will proceed with shipping the available items, and a refund will be issued for the missing item(s).

5. Sales Tax

Sales tax is applicable in certain states, and the amount is calculated based on the shipping address. The applicable sales tax will be automatically added to your order during checkout.

6. Discounts and Promotions

  • Coupon Codes: Promotional discounts or coupon codes can be applied during checkout. These codes are typically time-sensitive and are subject to expiration dates. Coupon codes cannot be combined with other offers unless otherwise stated.

  • Special Offers: From time to time, Horizon Hato may run sales events, seasonal promotions, or limited-time offers. These discounts or offers are subject to the terms and conditions specified for each event. Please check our website or sign up for our newsletter to stay informed about upcoming sales and promotions.

7. Order Cancellations

Once an order is placed, it is processed promptly. If you wish to cancel your order, please contact us immediately. Orders can only be canceled before they are shipped. Once an order has been shipped, it cannot be canceled, but you can initiate a return once the product arrives.

8. Returns and Exchanges

Please refer to our Refund and Returns Policy for details on how returns, exchanges, and refunds are handled.

9. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately within 7 days of receiving the order. We will offer a replacement or full refund for the damaged or defective items. Please provide photos of the damage and your order number for quick processing.

10. Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your account login information. You agree to accept responsibility for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account.

11. Limitations of Liability

While we strive to provide accurate product descriptions, prices, and images, Horizon Hato cannot guarantee that the information on our website is error-free. In the event of a pricing error, we reserve the right to cancel or modify your order before shipping.

Our liability is limited to the total amount paid for the product(s) in question. We are not liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products.

12. Privacy and Security

Your privacy and security are of utmost importance to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

13. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we manage your purchases.

14. Contact Information

If you have any questions about our Sales Policy, or need assistance with an order, please contact us:

By placing an order with Horizon Hato, you agree to abide by the terms outlined in this Sales Policy. Thank you for choosing us for your plant and pot needs!