Payment Policy

Effective Date: January 3, 2025

At Horizon Hato, we are committed to ensuring a smooth and secure payment process for all of our customers. This Payment Policy outlines the terms and conditions related to payment methods, billing information, and payment processing for purchases made on our website, horizonhato.com.

1. Accepted Payment Methods

We accept the following payment methods for all transactions:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other Secure Payment Methods: Depending on availability, we may offer additional payment options, such as Apple Pay, Google Pay, or other third-party payment processors.

Payments are processed securely through trusted third-party payment gateways. We use encryption and security measures to protect your payment information during transactions.

2. Payment Processing

  • Order Confirmation: When you place an order, your payment is processed immediately. Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase.

  • Authorization: Your payment is authorized when your order is placed, and the funds are reserved from your account. However, your card will not be charged until your order is shipped.

  • Payment Errors: In case of any issues with processing your payment, we will notify you via email and provide instructions on how to resolve the issue. If your payment cannot be processed after multiple attempts, your order may be canceled.

3. Billing Information

  • Accurate Information: You agree to provide accurate, current, and complete billing information when making a purchase. This includes your name, billing address, and credit card details. Failure to provide accurate billing information may result in delays or cancellation of your order.

  • Address Verification: For security purposes, we may verify the billing address you provide. If the billing address does not match the information on file with your card issuer, your transaction may be declined. Please ensure that the billing address matches exactly with the one associated with your payment method.

  • Sales Tax: Sales tax will be added to the total cost of your order based on your shipping address. The applicable tax rate is determined by your state or local jurisdiction, and the amount will be calculated and displayed at checkout.

4. Security and Fraud Prevention

  • Encryption: We use Secure Socket Layer (SSL) technology to encrypt all sensitive payment information. Your credit card details and personal information are transmitted securely during checkout.

  • Fraud Protection: To protect our customers and prevent fraudulent activity, we may conduct additional verification steps when we detect suspicious transactions. This may include verifying the authenticity of your credit card, shipping address, or other identifying details. If we suspect fraud, we may cancel the transaction or request further verification before processing your payment.

  • Third-Party Payment Processors: All payments are processed through trusted third-party payment providers (such as PayPal or payment gateways). These providers use industry-standard encryption and security measures to safeguard your information. Please review their respective privacy and security policies for additional information.

5. Currency

All transactions on horizonhato.com are processed in USD (U.S. Dollars). If you are making a payment from outside the United States, please note that the currency conversion rate will be handled by your bank or payment provider, and any associated fees will be your responsibility.

6. Payment Failures

  • Failed Transactions: If your payment is declined or fails to process, we will attempt to contact you via email to inform you of the issue. You will have the opportunity to update your payment information and complete the transaction.

  • Order Cancellation: In the event of payment failure or insufficient funds, your order will be automatically canceled. You will need to place a new order and provide updated payment details.

7. Refunds and Chargebacks

  • Refund Policy: If you are eligible for a refund as per our Refund and Returns Policy, the amount will be credited back to the original payment method used during the purchase. Please note that it may take 5-10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

  • Chargebacks: If you dispute a charge on your credit card or initiate a chargeback, please contact us directly first to resolve the issue. Chargebacks may result in the cancellation of your order and could affect your ability to make future purchases from our website.

8. Payment Terms for Subscriptions (If Applicable)

If you sign up for a subscription service or recurring billing, the payment for the subscription will be automatically charged to your chosen payment method at the start of each billing cycle. You can cancel your subscription at any time through your account settings or by contacting our customer support team.

9. Changes to the Payment Policy

We reserve the right to modify or update this Payment Policy at any time. Any changes will be posted on this page, and the updated effective date will be indicated at the top. We encourage you to review this policy periodically to stay informed about how we handle payments.

10. Contact Us

If you have any questions or concerns regarding this Payment Policy, or if you need assistance with your payment, please contact us:

By making a purchase on horizonhato.com, you agree to the terms outlined in this Payment Policy. Thank you for shopping with Horizon Hato!